• Managing an assigned area of responsibility
which includes leadership of team(s)
organisation of workflows
and achieving deliverables and targets in the area’s business plan. This also involves deputising for the Registration/Casework Manager
• Overseeing quality control of casework standards or support function work; • Motivating team members effectively; • Managing the training
guidance
mentoring and development of team members
including performance management under PMDS and handling underperformance issues